How did you decide to get into this industry?

Yaniv Gloozman is the founder and owner of Elair. Yaniv comes from a family with a strong technical and electrical background and decided to follow in the foot steps of his older brother whom has had a long, successful and rewarding career in the air conditioning and refrigeration industry.

By |September 26th, 2019|FAQ, Read|0 Comments

Do you have a favourite customer story you would like to share?

At Elair, we are honest in our pricing and always strive to achieve and maintain a high level of customer satisfaction.

A customer contacted us for a second opinion after she was quoted $2,500 to repair an exterior main board for a 7 year old air conditioning system. A technician from a competing company had advised […]

By |September 26th, 2019|FAQ|0 Comments

What do you like most about your job?

Repairing and servicing air conditioning and refrigeration systems requires patience in addition to strong technical and problem solving skills. Our technicians thrive on the challenge of diagnosing and repairing complex systems to ensure that all customers will be cool and comfortable in a timely manner.

By |September 26th, 2019|FAQ|0 Comments

What should a customer ask to hire the right service professional?

– Do you have experience with a particular brand? Eg. Mitsubishi Electric, Daikin etc.

– Are you an authorised service centre?

– Do you have the necessary licenses to legally and safely perform the task?

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How much will it cost to fix my air conditioner?

Please contact one of our friendly technicians to book in a time for an inspection. Once the machine has been inspected, a formalised quote can be provided.

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How long can I expect to wait before a technician is able to come to my property?

Repair jobs can usually be completed within the following time frames:During peak season (October – March) – Maximum 3 day wait. Off -peak season (April – September)- same day service*.* Dependent upon availability.

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What is your availability?

Please contact us directly to check current availability.

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What makes you the most reliable and trustworthy person for the job?

At Elair, all technicians are required to pass an Australian Police clearance. Our technicians are extremely reliable and trustworthy with a proven track record of great customer service and a high rate of customer return and referrals. Our customers have expressed a high level of customer satisfaction with follow up service offered, if required.

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Are you an insured business and can you guarantee your work?

At Elair, we possess full insurance and all of the necessary licenses to safely and legally carry out the service. We offer a 12 month service guarantee on all repair jobs. Each new product comes with its own 5 year warranty, provided directly by the respective manufacturer.

By |September 26th, 2019|FAQ|0 Comments

What are the typical things you need to know before you can provide a quote to a customer?

Prior to providing a formal quote, our technicians must be provided with the brand, problem description or error code of the machine in addition to the model number of the machine. In order to ensure accuracy and quality guarantee, quotes can only be provided after a technician has inspected the machine.

By |September 26th, 2019|FAQ|0 Comments